Policy
Refund Policy
Customize this policy to match your payment workflow and legal review.
Effective date: [Insert date]
1. Deposits
Deposits are generally non-refundable once work has started, because time is reserved and design work begins immediately after onboarding.
2. Full-Service Orders
If the project has not started, a refund may be available minus payment processing or administrative fees.
3. Digital Deliverables
Because memorial websites are customized digital products, completed work and delivered pages are typically non-refundable.
4. Hosting Renewals
Hosting or maintenance renewals may be non-refundable after renewal processing, unless otherwise required by law.
5. Exceptional Situations
We may evaluate refund requests on a case-by-case basis where technical failure or service non-delivery can be verified.