Legal

Refund Policy

Last Updated: January 1, 2026

1. Our Commitment

At Lifdri, we serve families and communities during one of the most difficult moments of their lives. We are deeply committed to delivering a high-quality, respectful, and dignified service. This policy is designed to be fair, transparent, and compassionate.

Because our service involves custom digital work (the design, formatting, and publication of a personalized webpage), our refund policy reflects the labor-intensive and bespoke nature of each memorial. This policy complies with the FTC Mail, Internet, or Telephone Order Rule, applicable state consumer protection laws, and the Uniform Commercial Code (UCC) as applied to service contracts.

2. One-Time Memorial Page Fee ($149.99)

Once Lifdri has begun designing or producing your memorial page, the following applies:

Refund Stage	Eligibility
Work commenced, page not yet delivered	50% refund of the one-time fee
Draft delivered and under client review	No refund — revisions will be offered
Page published and live	No refund

Work is considered to have "commenced" once our team has opened and reviewed your submitted materials, which typically occurs within 1 business day of a complete submission.

3. Monthly Maintenance Plan ($9.99/month)

• The Monthly Maintenance Plan is billed monthly and auto-renews each cycle.
• You may cancel at any time by contacting us at support@lifdri.com or through your account dashboard.
• Cancellation is effective at the end of the current billing period. Your page will remain live and accessible through the end of the paid period.
• We do not issue prorated refunds for unused days within a billing cycle.
• Upon cancellation, the memorial page will remain accessible in read-only format for 30 days, after which it may be taken offline unless the client renews or purchases a hosting-only option.

4. Satisfaction and Quality Disputes

We stand behind the quality of our work. If your completed memorial page contains:

• Errors due to our production team (typographical errors we introduced, formatting issues, or missed details that were clearly specified in your submission) — we will correct these at no additional charge, with priority turnaround.
• Content disputes (disagreements over design aesthetic, layout preferences, or content you did not originally submit) — we will offer one complimentary revision to address reasonable concerns. Additional revisions may incur a fee.

If you are genuinely dissatisfied with the final product due to a demonstrable failure on our part to deliver the agreed service, please contact us within 3 days of delivery and we will work with you in good faith toward a satisfactory resolution, which may include additional revisions or a partial credit.

5. Non-Refundable Circumstances

Refunds will not be issued in the following circumstances:

• Client provided inaccurate, incomplete, or insufficient materials and the page was built based on what was submitted
• Client changed their mind after the page was published
• Delays caused by the client failing to respond to our communications in a timely manner
• Requests made more than 3 days after the page was delivered
• Cancellation of a monthly plan mid-cycle (see Section 3)

6. How to Request a Refund

To request a refund or raise a billing concern:

• Email info@lifdri.com with the subject line: "Refund Request – [Your Order Reference]"
• Include your full name, order reference number, date of purchase, and a brief description of your concern
• We will acknowledge your request within 2 business days and resolve eligible refunds within 7–10 business days
• Approved refunds are returned to the original payment method used at checkout

7. Chargebacks

We encourage clients to contact us directly before initiating a chargeback with their bank or card issuer. We are committed to resolving disputes promptly and compassionately. Chargebacks initiated without prior communication may result in suspension of service access while the dispute is reviewed.

8. Consumer Rights

Nothing in this policy limits any rights you may have under applicable state consumer protection laws. California residents may have additional rights under the California Consumer Legal Remedies Act (CLRA) and the California Business and Professions Code.

9. Contact Us

For all refund, billing, or cancellation inquiries:

• Email: info@lifdri.com
• Address: 969E 101st Street, Chicago, IL, 60628, USA
• Phone: 312-478-3156
• Business Hours: Monday–Friday, 9AM–4PM CST